Why is my DHL package taking so long?
Delivery delays can be caused by events beyond the control of DHL, e.g.
weather events, local disruptions like public holidays, customs or strikes.
In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop..
How long can customs hold my package?
The customs procedures and the time a parcel is held at the customs office depend on different factors, each for their own. This could be a process lasting from days to weeks, to months. If the items you are transporting are on the list of prohibited and restricted items to be shipped.
Do DHL text you before delivery?
DHL ProView is our online tracking service for DHL Express account holders that provides automatic notifications to you and anyone you specify – via email or text message – when shipments are picked up, delivered, and more.
What does package on hold mean?
Shipment on hold, it’s usual terminology is shipping, logistics and courier business. It means your shipment or cargo or cargo delivery or transfer of ownership has been temporary denied because of some reasons. … Inadequate documents or incomplete documents also make shipment on hold.
Why is my DHL shipment not moving?
If your package has already arrived in your country and the DHL tracking info has not updated since it’s arrival, it is likely because your package has been handed off from DHL to your local postal provider for the final leg of delivery. Sometimes DHL tracking will end, or “freeze”, once this hand off has occurred.
What does shipment on hold mean for DHL?
Shipment on hold in DHL means that subject shipment is either on hold at DHL facility or Customs facility for further instructions, Documents or Customs duty payment ( if dutiable) confirmation from consignee.