Quick Answer: Why Is Windows Hello Fingerprint Not Working?

How do I test my fingerprint on Windows 10?

Testing the Fingerprint ReaderOn the diagnostic main screen, scroll down in the list of devices, and then tap Fingerprint Reader.On the Fingerprint Reader screen, tap Device Selection.Tap Select to select the fingerprint reader device, or tap the Devices List drop-down and select your device.Tap Acquire Fingerprint.More items….

What do I do if my fingerprint is unavailable?

Hold the power button then tap and hold power off to reboot in safe mode. It stopped working intermittently and I would get the hardware not available on screen message.

How do I enable Windows Hello face?

Set up facial recognitionGo to Settings > Accounts > Sign-in options and locate Windows Hello.Select the infrared IR camera option.A “Welcome to Windows Hello” box will pop up. … Set up a PIN code if prompted to do so. … Scan your face by following the on-screen instructions.More items…•

How do I reinstall Windows Hello drivers?

To reinstall the Windows Hello driver in Windows 10, do the following:Go to Search, type device manager, and open Device Manager.Find your Windows Hello driver, right-click on it, and select Remove driver software…Restart your computer.More items…•

How do I test my fingerprint sensor?

Open your phone’s Settings app. Tap Security. Tap Pixel Imprint. Scan your current fingerprint or use your backup PIN, pattern, or password.

Why is my windows fingerprint not working?

Install Updates Manually With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually. Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

How do I fix my fingerprint on Windows 10?

Steps to fix the Fingerprint reader on Windows 10:Check power management settings.Disable and enable Credential Manager service.Download latest drivers for your fingerprint reader.Disable and enable your fingerprint reader.Lock your device manually.Use Windows Key + L shortcut on lock screen.More items…•

Why can’t I setup my fingerprint Windows 10?

Go to Settings app > Accounts > Sign-in options. Make sure that you have a PIN set up. If not, set up your PIN now. Go to Windows Hello section in the right pane and click on the “Set up” button. Follow the instructions on the screen to set up your fingerprint.

How do I know if my biometric device is working?

To check your BIOS for biometric support and enable it:Press the Power button to start the computer, and press the F10 key to open the BIOS setup utility.Under System Configuration, look for a Biometric Device option; if it exists, enable it.Press F10 to save this setting and restart the computer.

How do I update my fingerprint driver Windows 10?

Install the latest updates to the biometric drivers through Windows updates.Open the Start menu and type Windows update in the search bar.Click on Windows update and Check for the updates.Download and install if there are any pending updates to be installed.

How do I enable fingerprint on my HP laptop Windows 10?

How to Set Up Windows Hello Fingerprint LoginGo to Settings > Accounts.Scroll to Windows Hello and click Set Up in the Fingerprint section.Click Get Started.Enter your PIN.Scan your finger on the fingerprint reader.Click Add Another if you want to repeat the process with another finger, or close the program.

WHY IS fingerprint sensor not working?

Software Issue: It is possible that the Android software installed on your device has not been properly configured to use the Fingerprint scanning feature which is preventing the feature from working properly. … This corrupt cache can interfere with important system functions one of them being the Fingerprint scanner.

How do I fix windows Hello face not working?

HP PCs – Troubleshooting Windows Hello Face RecognitionStep 1: Uninstall and reinstall the IR camera driver. Reinstalling the IR camera driver might resolve the issue. … Step 2: Remove the Face Recognition and PIN sign-in settings. … Step 3: Clear the Trusted Platform Module (TPM) … Step 4: Add a PIN and set up Face Recognition. … Step 5: Perform a system reset.